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Shipping and Refund Policy

Shipping and Refund Policy

DELIVERY/PICKUP FEES

  • George Town (Including SMB and South Sound) Red bay & Prospect  - FREE on orders over $40 or $5 for orders under $39.00
  • All the other districts ($50.00 Minimum spend) $10.00 CI delivery fees 
  • Cayman Brac and Little Cayman - Customers are responsible to pay the shipping fee when their order is collected from Cayman Airways Cargo in Cayman Brac and Little Cayman. 
  • Pickup is free

DELIVERY SCHEDULE 
We deliver Monday-Saturday from 2:00 pm onward. If there is a delay in delivering your order we will contact you within 24 hours. 


PICKUP SCHEDULE (Contact us to schedule  a pick up time)
Monday - Friday, -Saturday

 

Thank you again for your business!

 

Refund policy

We have a 3-day return policy*, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 345activewear@gmail.com. If your return is accepted, we will contact you to organize a collection of the returned item. 

You can always contact us for any return question at 345activewear@gmail.com or call 345-9290776.

*All items that are delivered to Cayman Brac are final sale. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved NO CASH, refunds will be made. Refunds for merchandise or services purchased will be obtained through store credit only.